FAQ

 

Do you offer wholesale products and pricing?

 

Currently, we do not.  Eventually, we may offer wholesale prices for some of our products, but at this time we do not take custom requests, private labels, or create Artisan Soap loaves.

 

How long will it take for my stuff to arrive?

 

We have a 3-5 day processing policy. Once it is received by USPS, it depends on your location and the shipping option. On average, First class mail can take 5-7 days and prioriy is usually 1-3 days.

 

I never received my package but USPS claims they delivered it. Can you refund me or send out another order?

 

While this situation is horrible, we cannot be responsible for packages that may have been misdelivered or stolen. You claim you didn’t get it but we cannot verify that. We cannot replace or refund in this situation. It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label, if possible. Once the products leave our care, they are not our responsibility and we must therefore ask that you repurchase your order.

 

My package arrived damaged or broken!

 

Please contact us ASAP via the “Contact Us” page and we will work with you and USPS to get this resolved. All packages shipped out have insurance in case something like this happens.

 

Please check back from time to time. This page is updated with new Q & A as necessary.